As a Crowd Controller, you will need to master following:

• ensure public safety and security

More generally, a crowd controller is also versed in:

• comply with the principles of self-defence
• control crowd
• deal with aggressive behaviour
• ensure health and safety of visitors
• fire safety regulations
• identify security threats
• identify terrorism threats
• liaise with security authorities
• manage emergency evacuation plans
• manage theft prevention
• monitor guest access
• patrol areas
• perform security checks
• practice vigilance
• restrain individuals
• security threats
• surveillance methods
• use communication techniques

It also helps to know the following:

• assist emergency services
• check tickets at venue entry
• develop contingency plans for emergencies
• ensure escape routes
• ensure safe spectator movement
• handle spectator complaints
• inspect sport stadium
• manage lost and found articles
• monitor amusement park safety
• monitor building security
• monitor parking areas to maintain security
• tolerate stress
• verify visitor identification
• welcome spectators
• ban cameras
• criminal law
• ensure law application
• handle cash flow
• handle surveillance equipment
• manage major incidents
• monitor security measures
• operate fire extinguishers
• operate radio equipment
• provide first aid
• react calmly in stressful situations