As a Front Line Medical Receptionist, you will need to master following:

• administrative tasks in a medical environment
• answer patients' questions
• collect healthcare user's general data
• contribute to continuity of health care
• customer service
• health records management
• identify patients' medical records
• maintain healthcare user data confidentiality
• use electronic health records management system
• work in multidisciplinary health teams

More generally, a front line medical receptionist is also versed in:

• adhere to organisational guidelines
• apply numeracy skills
• communicate by telephone
• communicate in healthcare
• comply with legislation related to health care
• ensure proper appointment administration
• follow clinical guidelines
• health care legislation
• health care system
• manage healthcare users' data
• medical informatics
• medical terminology
• type on electronic devices
• work in a multicultural environment in health care

It also helps to know the following:

• assist patients with special needs
• comply with quality standards related to healthcare practice
• professional documentation in health care
• communicate in foreign languages with health service providers
• manage healthcare staff
• medical studies
• process medical insurance claims