As a Motor Vehicle Shop Manager, you will need to master following:

• car controls
• develop dealership forecasts
• ensure compliance with purchasing and contracting regulations
• ensure correct goods labelling
• legal requirements for operating in the automotive retail sector
• maintain relationship with customers
• maintain relationship with suppliers
• negotiate sales contracts
• operate dealership management system
• order vehicles
• organise resources for the vehicle showroom
• oversee promotional sales prices
• oversee the presentation of vehicles in dealership
• provide information on trade-in options
• sales activities
• set commercial strategies in vehicle showroom
• set sales goals
• set up pricing strategies
• supervise merchandise displays

More generally, a motor vehicle shop manager is also versed in:

• adhere to organisational guidelines
• apply health and safety standards
• employment law
• ensure client orientation
• manage budgets
• manage staff
• manage theft prevention
• maximise sales revenues
• measure customer feedback
• monitor customer service
• negotiate buying conditions
• negotiate with stakeholders
• new vehicles on the market
• obtain relevant licenses
• order supplies
• perform procurement processes
• recruit employees
• study sales levels of products
• types of vehicles
• use different communication channels

It also helps to know the following:

• advise customers on financing options for vehicles
• advise customers on usage of vehicles
• advise on vehicle characteristics
• execute marketing plan