As a Phlebotomist, you will need to master following:

• blood donation
• collect biological samples from patients
• ensure safety of healthcare users
• label blood samples
• label medical laboratory samples
• monitor patient's vital signs
• perform venepuncture procedures
• respond to healthcare users' extreme emotions
• techniques of blood-sampling
• transport blood samples
• use venepuncture procedure equipment
• work in multidisciplinary health teams

More generally, a phlebotomist is also versed in:

• communicate in healthcare
• comply with legislation related to health care
• empathise with the healthcare user
• human anatomy
• human physiology
• hygiene in a health care setting
• infection control
• interact with healthcare users
• maintain professional records
• manage infection control in the facility
• medical informatics
• sterilization techniques

It also helps to know the following:

• assist patients with special needs
• blood collection on babies
• blood product storage conditions
• blood type classification
• paediatric phlebotomy procedures
• blood transfusion
• medical terminology
• use foreign languages in patient care