As a Family Support Worker, you will need to master following:

• accept own accountability
• advocate for social service users
• apply decision making within social work
• apply holistic approach within social services
• apply person-centred care
• apply problem solving in social service
• apply quality standards in social services
• assess social service users' situation
• assist families in crisis situations
• assist individuals with disabilities in community activities
• assist social service users in formulating complaints
• build helping relationship with social service users
• company policies
• conduct interview in social service
• contribute to protecting individuals from harm
• customer service
• deliver social services in diverse cultural communities
• demonstrate leadership in social service cases
• encourage social service users to preserve their independence in their daily activities
• follow health and safety precautions in social care practices
• maintain records of work with service users
• meet standards of practice in social services
• monitor service users' health
• prevent social problems
• promote inclusion
• promote service users' rights
• protect vulnerable social service users
• refer service users to community resources
• review social service plan
• support service users in developing skills
• support service users to use technological aids
• support social service users with specific communication needs
• support social service users' positiveness
• tolerate stress
• undertake risk assessment of social service users

More generally, a family support worker is also versed in:

• adhere to organisational guidelines
• apply organisational techniques
• apply socially just working principles
• assist social service users with physical disabilities
• communicate professionally with colleagues in other fields
• communicate with social service users
• comply with legislation in social services
• family law
• involve service users and carers in care planning
• legal requirements in the social sector
• listen actively
• maintain privacy of service users
• maintain the trust of service users
• manage social crisis
• manage stress in organisation
• promote social change
• provide social counselling
• relate empathetically
• report on social development
• social justice
• social sciences
• support harmed social service users
• support social service users in skills management
• support social service users to manage their financial affairs
• undertake continuous professional development in social work
• work in a multicultural environment in health care
• work within communities

It also helps to know the following:

• assess the development of youth
• adolescent psychological development
• promote the safeguarding of young people
• support children's wellbeing
• support the positiveness of youths