As a Pet And Pet Food Specialised Seller, you will need to master following:

• advise customers on appropriate pet care
• advise on care products for pets
• care for living pets in the store
• carry out active selling
• carry out order intake
• carry out products preparation
• characteristics of products
• characteristics of services
• demonstrate products' features
• e-commerce systems
• examine merchandise
• explain use of equipment for pets
• guarantee customer satisfaction
• identify customer's needs
• issue sales invoices
• maintain store cleanliness
• monitor stock level
• operate cash register
• organise product display
• plan aftersales arrangements
• prevent shoplifting
• process refunds
• product comprehension
• provide customer guidance on product selection
• recommend pet food selection
• register pets
• sales argumentation
• sell pet accessories
• stock shelves

More generally, a pet and pet food specialised seller is also versed in:

• animal nutrition
• apply numeracy skills
• ensure compliance with legal requirements
• organise storage facilities
• provide advice on pet training
• provide customer follow-up services
• use different communication channels

It also helps to know the following:

• animal welfare legislation
• pet diseases