As a Bookshop Specialised Seller, you will need to master following:

• advertise new book releases
• advise customers on books selection
• assist with book events
• carry out active selling
• carry out bibliographic work
• carry out order intake
• carry out products preparation
• characteristics of products
• characteristics of services
• classify books
• demonstrate products' features
• e-commerce systems
• examine merchandise
• guarantee customer satisfaction
• identify customer's needs
• issue sales invoices
• liaise with book publishers
• maintain store cleanliness
• monitor stock level
• operate cash register
• organise product display
• plan aftersales arrangements
• prevent shoplifting
• process refunds
• product comprehension
• provide customer guidance on product selection
• recommend books to customers
• sales argumentation
• sell books
• stock shelves
• take orders for special publications

More generally, a bookshop specialised seller is also versed in:

• apply numeracy skills
• ensure compliance with legal requirements
• organise storage facilities
• provide customer follow-up services
• stay up-to-date with latest book releases
• use different communication channels

It also helps to know the following:

• sell academic books
• book reviews