As a Rental Service Representative, you will need to master following:

• assist customers
• company policies
• guarantee customer satisfaction
• handle rental overdues
• identify customer's needs
• maintain inventory of rented items
• product comprehension
• provide customers with price information
• record customers' personal data
• work independently in rental services

More generally, a rental service representative is also versed in:

• achieve sales targets
• apply numeracy skills
• communicate with customers
• financial capability
• handle financial transactions
• have computer literacy
• manage claims process
• perform multiple tasks at the same time
• process data
• process payments
• provide customer follow-up services
• review completed contracts

It also helps to know the following:

• agricultural equipment
• build rapport with people from different cultural backgrounds
• industrial tools
• machinery products
• mining, construction and civil engineering machinery products
• office equipment
• operate cash point
• types of aircraft
• types of maritime vessels
• communicate by telephone
• contract law
• create solutions to problems
• credit card payments
• facilitate official agreement
• listen actively
• manage contracts
• manage theft prevention
• show diplomacy
• speak different languages
• use customer relationship management software
• use different communication channels