As a Vehicle Rental Agent, you will need to master following:

• arrange pick‐up
• arrange rental car drop-off
• audit closed vehicle rental contracts
• car controls
• complete transaction procedures for returned vehicles
• conduct customer identification
• handle rental overdues
• identify customer's needs
• provide customers with price information
• record customers' personal data

More generally, a vehicle rental agent is also versed in:

• achieve sales targets
• apply numeracy skills
• check vehicle damage
• communicate with customers
• contract law
• handle customer complaints
• have computer literacy
• perform multiple tasks at the same time
• process data
• process payments
• process reservations
• review completed contracts
• types of vehicles

It also helps to know the following:

• build rapport with people from different cultural backgrounds
• carsharing
• deal with pressure from unexpected circumstances
• operate cash point
• tolerate stress
• utilise cross-selling
• work independently in rental services
• create solutions to problems
• credit card payments
• facilitate official agreement
• leasing characteristics
• listen actively
• maintain vehicle service
• manage theft prevention
• show diplomacy
• speak different languages
• upsell products
• use customer relationship management software