As a Veterinary Receptionist, you will need to master following:

• apply animal hygiene practices
• apply safe work practices in a veterinary setting
• biosecurity related to animals
• maintain administrative records in the veterinary office
• maintain the veterinary reception area
• manage animal biosecurity
• manage veterinary practice waiting area
• provide support to veterinary clients
• receive veterinary clients and their animals for appointments
• safe work practices in a veterinary setting
• signs of animal illness
• veterinary terminology

More generally, a veterinary receptionist is also versed in:

• animal welfare
• animal welfare legislation
• communicate by telephone
• communicate with customers
• deal with challenging people
• handle customer complaints
• handle veterinary emergencies
• have computer literacy
• manage infection control in the facility
• monitor the welfare of animals
• perform multiple tasks at the same time
• process booking
• process payments
• use different communication channels

It also helps to know the following:

• anatomy of animals
• animal behaviour
• calculate rates per hours
• collaborate with animal related professionals
• interview animal owners on animals' conditions
• maintain stocks of veterinary materials
• maintain veterinary clinical records
• make decisions regarding the animal's welfare
• manage a small-to-medium business
• manage clinical environments
• physiology of animals
• sell veterinary materials
• address problems critically
• apply numeracy skills
• create solutions to problems
• handle financial transactions