As a Customer Contact Centre Information Clerk, you will need to master following:

• characteristics of products
• characteristics of services
• collect customer data
• customer insight
• customer service
• guarantee customer satisfaction

More generally, a customer contact centre information clerk is also versed in:

• answer incoming calls
• communicate by telephone
• communicate with customers
• establish customer rapport
• keep records of customer interaction
• perform customer management
• provide customer follow-up
• use databases

It also helps to know the following:

• assist customers
• carry out active selling
• contact customers
• discern written communication
• follow up orders for customers
• improve customer interaction
• notify customers on special offers
• provide customers with order information
• provide customers with price information
• analyse call performance trends
• call-centre technologies
• customer relationship management
• draft corporate emails
• handle helpdesk problems
• measure customer feedback
• prepare correspondence for customers
• use e-services