As an Elderly Home Manager, you will need to master following:

• advocate for social service users
• apply decision making within social work
• apply holistic approach within social services
• apply quality standards in social services
• budgetary principles
• build helping relationship with social service users
• carry out social work research
• company policies
• cooperate at inter-professional level
• coordinate care
• customer service
• deliver social services in diverse cultural communities
• demonstrate leadership in social service cases
• evaluate social work program's impact
• evaluate staff performance in social work
• follow health and safety precautions in social care practices
• maintain records of work with service users
• manage budgets for social services programs
• organisational policies
• organise operations of residential care services
• prevent social problems
• review social service plan

More generally, an elderly home manager is also versed in:

• address problems critically
• adhere to organisational guidelines
• advocate for others
• analyse community needs
• apply socially just working principles
• build business relationships
• business management principles
• communicate professionally with colleagues in other fields
• communicate with social service users
• comply with legislation in social services
• consider economic criteria in decision making
• establish daily priorities
• financial management
• implement marketing strategies
• influence policy makers on social service issues
• legal requirements in the social sector
• liaise with colleagues
• manage budgets
• manage ethical issues within social services
• manage fundraising activities
• manage government funding
• manage health and safety standards
• manage personnel
• manage social crisis
• manage staff
• monitor regulations in social services
• perform public relations
• perform risk analysis
• personnel management
• promote social awareness
• promote social change
• provide safeguarding to individuals
• psychology
• relate empathetically
• report on social development
• represent the organisation
• set organisational policies
• show intercultural awareness
• social justice
• social sciences
• undertake continuous professional development in social work
• use person-centred planning
• work in a multicultural environment in health care
• work within communities

It also helps to know the following:

• accept own accountability
• apply person-centred care
• assess social service users' situation
• contribute to protecting individuals from harm
• disability care
• organise facility activities
• palliative care
• plan allocation of space
• promote inclusion
• strategies for handling cases of elder abuse
• tend to elderly people
• apply change management
• assist social service users with physical disabilities
• communicate with others who are significant to service users
• communication principles
• evaluate older adults' ability to take care of themselves
• geriatrics
• government social security programmes
• involve service users and carers in care planning
• listen actively
• maintain the trust of service users
• manage accounts
• manage stress in organisation
• older adults' needs
• oversee quality control
• recruit personnel
• support social service users in skills management