As a Public Housing Manager, you will need to master following:

• accept own accountability
• advocate for social service users
• apply decision making within social work
• apply holistic approach within social services
• apply quality standards in social services
• assess social service users' situation
• budgetary principles
• build helping relationship with social service users
• carry out social work research
• contribute to protecting individuals from harm
• cooperate at inter-professional level
• corporate social responsibility
• customer service
• deliver social services in diverse cultural communities
• demonstrate leadership in social service cases
• evaluate social work program's impact
• evaluate staff performance in social work
• follow health and safety precautions in social care practices
• maintain records of work with service users
• maintain relations with local representatives
• manage budgets for social services programs
• plan allocation of space
• prevent social problems
• promote inclusion
• review social service plan

More generally, a public housing manager is also versed in:

• address problems critically
• adhere to organisational guidelines
• advocate for others
• analyse community needs
• apply change management
• apply organisational techniques
• apply socially just working principles
• build business relationships
• business management principles
• communicate professionally with colleagues in other fields
• communicate with social service users
• comply with legislation in social services
• consider economic criteria in decision making
• ensure compliance with policies
• ensure information transparency
• establish daily priorities
• government policy implementation
• government social security programmes
• implement marketing strategies
• influence policy makers on social service issues
• involve service users and carers in care planning
• legal requirements in the social sector
• liaise with local authorities
• listen actively
• manage ethical issues within social services
• manage fundraising activities
• manage government funding
• manage social crisis
• manage stress in organisation
• monitor regulations in social services
• perform public relations
• perform risk analysis
• promote social awareness
• protect client interests
• provide improvement strategies
• provide safeguarding to individuals
• psychology
• public housing legislation
• relate empathetically
• report on social development
• set organisational policies
• show intercultural awareness
• social justice
• social sciences
• undertake continuous professional development in social work
• use person-centred planning
• work in a multicultural environment in health care
• work within communities

It also helps to know the following:

• procurement legislation
• advise on social security benefits
• build community relations
• create solutions to problems
• develop social security programmes
• ensure cross-department cooperation
• investigate social security applications
• maintain relationships with government agencies
• manage budgets
• manage government policy implementation
• manage staff
• perform project management
• promote social change
• respond to enquiries
• social security law