As a Social Services Manager, you will need to master following:

• accept own accountability
• advocate for social service users
• apply decision making within social work
• apply holistic approach within social services
• apply quality standards in social services
• assess social service users' situation
• build helping relationship with social service users
• carry out social work research
• contribute to protecting individuals from harm
• cooperate at inter-professional level
• customer service
• deliver social services in diverse cultural communities
• demonstrate leadership in social service cases
• evaluate social work program's impact
• evaluate staff performance in social work
• follow health and safety precautions in social care practices
• maintain records of work with service users
• manage budgets for social services programs
• prevent social problems
• promote inclusion
• review social service plan

More generally, a social services manager is also versed in:

• address problems critically
• adhere to organisational guidelines
• advocate for others
• analyse community needs
• apply change management
• apply socially just working principles
• build business relationships
• business management principles
• communicate professionally with colleagues in other fields
• communicate with social service users
• comply with legislation in social services
• consider economic criteria in decision making
• establish daily priorities
• implement marketing strategies
• influence policy makers on social service issues
• involve service users and carers in care planning
• legal requirements in the social sector
• listen actively
• manage ethical issues within social services
• manage fundraising activities
• manage government funding
• manage social crisis
• manage staff
• manage stress in organisation
• monitor regulations in social services
• perform public relations
• perform risk analysis
• promote social awareness
• promote social change
• provide safeguarding to individuals
• psychology
• relate empathetically
• report on social development
• set organisational policies
• show intercultural awareness
• social justice
• social sciences
• undertake continuous professional development in social work
• use person-centred planning
• work in a multicultural environment in health care
• work within communities

It also helps to know the following:

• apply person-centred care
• apply problem solving in social service
• assess the development of youth
• budgetary principles
• communicate by use of interpretation services
• company policies
• conduct interview in social service
• contribute to the safeguarding of children
• coordinate care
• corporate social responsibility
• develop contingency plans for emergencies
• disability care
• ensure public safety and security
• first response
• maintain logbooks
• maintain relations with local representatives
• manage administrative systems
• manage health and safety
• meet standards of practice in social services
• organisational policies
• organise facility activities
• organise operations of residential care services
• palliative care
• plan allocation of space
• pollution legislation
• prepare exercise session
• project management
• report pollution incidents
• strategies for handling cases of elder abuse
• tend to elderly people
• accounting techniques
• adolescent psychological development
• advise on safety improvements
• advise on social security benefits
• analyse goal progress
• apply conflict management
• apply foreign languages in social services
• apply organisational techniques
• apply strategic thinking
• assist social service users with physical disabilities
• build community relations
• child protection
• communicate about youth's well-being
• communicate with others who are significant to service users
• communicate with youth
• communication principles
• coordinate rescue missions
• coordinate with other emergency services
• create solutions to problems
• develop a pedagogical concept
• develop professional network
• develop social security programmes
• educate on emergency management
• ensure compliance with policies
• ensure cross-department cooperation
• ensure equipment availability
• ensure information transparency
• ensure law application
• establish collaborative relations
• evaluate older adults' ability to take care of themselves
• financial management
• flood remediation equipment
• geriatrics
• government policy implementation
• government social security programmes
• handle children's problems
• health care system
• identify security threats
• impact of social contexts on health
• implement care programmes for children
• investigate social security applications
• law enforcement
• liaise with colleagues
• liaise with local authorities
• maintain relations with children's parents
• maintain relationships with government agencies
• maintain the trust of service users
• manage accounts
• manage budgets
• manage emergency procedures
• manage government policy implementation
• manage health and safety standards
• manage personnel
• older adults' needs
• oversee quality control
• pedagogy
• perform project management
• personnel management
• plan social service process
• pollution prevention
• present reports
• promote the safeguarding of young people
• protect client interests
• provide improvement strategies
• public housing legislation
• recruit employees
• recruit personnel
• represent the organisation
• respond to enquiries
• schedule shifts
• social security law
• supervise children
• support children's wellbeing
• support social service users in skills management
• test safety strategies
• train employees