As an Insurance Agency Manager, you will need to master following:

• calculate insurance rate
• claims procedures
• compile statistical data for insurance purposes
• corporate social responsibility
• create underwriting guidelines
• develop an organisational structure
• principles of insurance

More generally, an insurance agency manager is also versed in:

• accounting techniques
• advise on financial matters
• align efforts towards business development
• analyse financial performance of a company
• analyse market financial trends
• apply technical communication skills
• build business relationships
• business management principles
• control financial resources
• coordinate operational activities
• create a financial plan
• create insurance policies
• enforce financial policies
• ensure compliance with company regulations
• financial analysis
• financial management
• financial statements
• follow company standards
• identify clients' needs
• insurance law
• insurance market
• liaise with managers
• make strategic business decisions
• manage contracts
• manage staff
• plan health and safety procedures
• provide cost benefit analysis reports
• strive for company growth
• tax legislation
• types of insurance

It also helps to know the following:

• advise on investment
• analyse claim files
• decide on insurance applications
• estimate damage
• lead claim examiners
• manage claim files
• produce materials for decision making
• review insurance process
• sell insurance
• analyse insurance needs
• analyse insurance risk
• check accounting records
• contract law
• coordinate marketing plan actions
• create cooperation modalities
• make investment decisions
• manage contract disputes
• manage financial risk
• obtain financial information
• organise a damage assessment
• perform market research
• plan marketing campaigns
• recruit employees
• represent the organisation
• supervise accounting operations
• synthesise financial information