As an Office Clerk, you will need to master following:

• company policies
• facilitate access to information
• file documents
• handle mail
• information confidentiality
• route correspondence to business departments

More generally, an office clerk is also versed in:

• align content with form
• apply grammar and spelling rules
• communicate by telephone
• communicate with customers
• deliver correspondence
• disseminate internal communications
• disseminate messages to people
• fill out forms
• handle delivered packages
• maintain correspondence records
• manage digital documents
• organise business documents
• organise facilities for office personnel
• perform office routine activities
• prepare correspondence for customers
• process commissioned instructions
• process data
• use different communication channels
• use office systems
• use spreadsheets software

It also helps to know the following:

• communicate with customer service department
• issue sales invoices
• manage digital archives
• respect data protection principles
• serve beverages
• accounting techniques
• digitise documents
• document sharing procedures
• draft corporate emails
• ensure proper document management
• keep records of customer interaction
• maintain internal communication systems
• maintain inventory of office supplies
• monitor staff absences
• perform cleaning duties
• process customer orders
• transcription methods
• translate keywords into full texts
• use free typing techniques
• use microsoft office
• use personal organization software
• use software for data preservation