As a Receptionist, you will need to master following:

• administer appointments
• company policies
• customer service
• maintain logbooks
• maintain reception area

More generally, a receptionist is also versed in:

• adhere to organisational guidelines
• communicate by telephone
• communicate verbal instructions
• communicate with customers
• disseminate internal communications
• disseminate messages to people
• greet guests
• use microsoft office

It also helps to know the following:

• allocate badges
• file documents
• handle mail
• issue sales invoices
• office administration
• accounting techniques
• deliver correspondence
• develop documentation in accordance with legal requirements
• handle customer complaints
• handle petty cash
• keep personal administration
• maintain correspondence records
• organise facilities for office personnel
• process booking
• process data
• process payments
• respond to customers' inquiries
• use different communication channels
• use office systems