As a Passenger Fare Controller, you will need to master following:

• adhere to transpiration work schedule
• answer questions about the train transport service
• assist disable passengers
• assist passenger embarkation
• assist passengers in emergency situations
• be friendly to passengers
• check passenger tickets
• check tickets throughout carriages
• collect fares
• communicate clearly with passengers
• customs regulations for passengers
• facilitate safe disembarkation of passengers
• help to control passenger behaviour during emergency situations
• operate electronic payment terminals
• provide information to passengers
• tramway regulations

More generally, a passenger fare controller is also versed in:

• act reliably
• communicate with customers
• handle personal identifiable information
• handle petty cash
• lift heavy weights
• listen actively
• perform services in a flexible manner
• provide first aid

It also helps to know the following:

• analyse reports provided by passengers
• communicate reports provided by passengers
• consider ergonomic aspects of urban transportation
• engage with rail stakeholders
• manage emergency situations on board
• regulations for international transportation
• supervise movement of passengers
• speak different languages