As a Ship Steward/Ship Stewardess, you will need to master following:

• assist passenger embarkation
• check passenger tickets
• communicate reports provided by passengers
• demonstrate emergency procedures
• facilitate safe disembarkation of passengers
• help to control passenger behaviour during emergency situations
• on board hazards
• provide information to passengers
• serve food in table service

More generally, a ship steward/ship stewardess is also versed in:

• communicate verbal instructions
• comply with food safety and hygiene
• deliver outstanding service
• follow verbal instructions
• greet guests
• handle customer complaints
• handle financial transactions
• handle veterinary emergencies
• health and safety measures in transportation
• maintain customer service
• manage the customer experience
• provide food and beverages

It also helps to know the following:

• distribute local information materials
• handle guest luggage
• identify customer's needs
• implement sales strategies
• maintain vessel safety and emergency equipment
• manage lost and found articles
• oversee guest laundry service
• perform small vessel safety procedures
• physical parts of the vessel
• prepare mixed beverages
• prepare simple meals on board
• read stowage plans
• service rooms
• use riverspeak to communicate
• vessel safety equipment
• assist clients with special needs
• give instructions to staff
• implement marketing strategies
• maintain stock supplies for guest cabin
• perform services in a flexible manner
• provide first aid
• show intercultural awareness
• use different communication channels