As a Steward/Stewardess, you will need to master following:

• serve food in table service

More generally, a steward/stewardess is also versed in:

• comply with food safety and hygiene
• greet guests
• handle customer complaints
• handle financial transactions
• maintain customer service

It also helps to know the following:

• air transport law
• airport planning
• answer questions about the train transport service
• apply transportation management concepts
• assist passenger embarkation
• assist passengers in emergency situations
• assist passengers with timetable information
• be friendly to passengers
• check carriages
• check passenger tickets
• common aviation safety regulations
• communicate reports provided by passengers
• demonstrate emergency procedures
• distribute local information materials
• facilitate safe disembarkation of passengers
• handle guest luggage
• help to control passenger behaviour during emergency situations
• identify customer's needs
• implement sales strategies
• inspect cabin service equipment
• maintain relationship with customers
• maintain vessel safety and emergency equipment
• manage lost and found articles
• on board hazards
• oversee guest laundry service
• perform routine flight operations checks
• perform small vessel safety procedures
• physical parts of the vessel
• prepare mixed beverages
• prepare simple meals on board
• provide information to passengers
• read stowage plans
• sell souvenirs
• service rooms
• tolerate stress
• use riverspeak to communicate
• vessel safety equipment
• act reliably
• analyse work-related written reports
• assist clients with special needs
• carry out pre-flight duties
• communicate verbal instructions
• conduct full-scale emergency plan exercises
• deal with challenging work conditions
• deliver outstanding service
• execute flight plans
• follow verbal instructions
• give instructions to staff
• handle stressful situations
• handle veterinary emergencies
• have computer literacy
• health and safety measures in transportation
• implement marketing strategies
• maintain stock supplies for guest cabin
• manage the customer experience
• perform services in a flexible manner
• prepare flight reports
• process customer orders
• provide first aid
• provide food and beverages
• show intercultural awareness
• upsell products
• use different communication channels