As a Sales Assistant, you will need to master following:

• Order products
• carry out active selling
• carry out order intake
• characteristics of products
• characteristics of services
• company policies
• demonstrate products' features
• ensure stock storage safety
• examine merchandise
• follow up orders for customers
• guarantee customer satisfaction
• identify customer's needs
• maintain relationship with customers
• maintain relationship with suppliers
• monitor stock level
• operate cash point
• organise product display
• plan aftersales arrangements
• prepare sales checks
• prevent shoplifting
• process refunds
• product comprehension
• provide customer guidance on product selection
• stock shelves

More generally, a sales assistant is also versed in:

• ensure client orientation
• ensure compliance with legal requirements
• provide customer follow-up services

It also helps to know the following:

• arrange ordering of products for customers
• carry out cross merchandising
• carry out specialised packing for customers
• ensure store security
• issue sales invoices
• keep records of merchandise delivery
• maintain store cleanliness
• package purchases in bags
• supervise merchandise displays
• listen actively
• order supplies
• organise storage facilities
• perform multiple tasks at the same time
• teamwork principles