As a Tobacco Specialised Seller, you will need to master following:

• advise customers on electronic cigarettes
• carry out active selling
• carry out order intake
• carry out products preparation
• characteristics of products
• characteristics of services
• demonstrate products' features
• e-commerce systems
• enforce regulations of selling tobacco to minors
• examine merchandise
• guarantee customer satisfaction
• handle sensitive products
• identify customer's needs
• issue sales invoices
• maintain store cleanliness
• monitor stock level
• operate cash register
• organise product display
• plan aftersales arrangements
• prevent shoplifting
• process refunds
• product comprehension
• provide customer guidance on product selection
• provide information to customers on tobacco products
• sales argumentation
• stock shelves
• tobacco brands

More generally, a tobacco specialised seller is also versed in:

• apply numeracy skills
• ensure compliance with legal requirements
• organise storage facilities
• provide customer follow-up services
• use different communication channels

It also helps to know the following: