As a Shop Assistant, you will need to master following:

• Order products
• carry out order intake
• company policies
• direct customers to merchandise
• examine merchandise
• maintain relationship with customers
• maintain relationship with suppliers
• maintain store cleanliness
• notify customers on special offers
• operate cash register
• organise product display
• pack merchandise for gifts
• package purchases in bags
• process refunds
• product comprehension
• provide customer guidance on product selection
• put up price tags
• stock shelves
• supervise merchandise displays

More generally, a shop assistant is also versed in:

• apply company policies
• execute working instructions
• provide customer follow-up services

It also helps to know the following:

• carry out active selling
• demonstrate products' features
• identify customer's needs
• keep records of merchandise delivery
• monitor stock level
• operate cash point
• process orders from online shop
• sales promotion techniques
• achieve sales targets
• check deliveries on receipt
• maintain customer service
• process payments
• teamwork principles
• use different communication channels