As a Cabin Crew Manager, you will need to master following:

• air transport law
• airport planning
• common aviation safety regulations
• inspect cabin service equipment
• maintain relationship with customers
• perform routine flight operations checks
• sell souvenirs

More generally, a cabin crew manager is also versed in:

• analyse work-related written reports
• carry out pre-flight duties
• communicate verbal instructions
• conduct full-scale emergency plan exercises
• deal with challenging work conditions
• deliver outstanding service
• execute flight plans
• follow verbal instructions
• give instructions to staff
• handle stressful situations
• handle veterinary emergencies
• manage the customer experience
• prepare flight reports
• process customer orders
• provide first aid
• provide food and beverages
• upsell products

It also helps to know the following:

• apply transportation management concepts
• be friendly to passengers
• geostationary satellites
• provide information to passengers
• act reliably
• have computer literacy
• show confidence
• use different communication channels