As a Flight Attendant, you will need to master following:

• air transport law
• airport planning
• common aviation safety regulations
• inspect cabin service equipment
• maintain relationship with customers
• perform routine flight operations checks
• sell souvenirs
• serve food in table service

More generally, a flight attendant is also versed in:

• analyse work-related written reports
• carry out pre-flight duties
• communicate verbal instructions
• comply with food safety and hygiene
• conduct full-scale emergency plan exercises
• deal with challenging work conditions
• deliver outstanding service
• execute flight plans
• follow verbal instructions
• give instructions to staff
• greet guests
• handle customer complaints
• handle financial transactions
• handle stressful situations
• handle veterinary emergencies
• maintain customer service
• manage the customer experience
• prepare flight reports
• process customer orders
• provide first aid
• provide food and beverages
• upsell products

It also helps to know the following:

• apply transportation management concepts
• be friendly to passengers
• provide information to passengers
• tolerate stress
• act reliably
• have computer literacy
• perform services in a flexible manner
• use different communication channels