As a Consumer Rights Advisor, you will need to master following:

• advise on consumer rights
• customer service
• investigate complaints related to consumer protection

More generally, a consumer rights advisor is also versed in:

• apply conflict management
• apply technical communication skills
• communicate with customers
• consumer law
• consumer protection
• inspect government policy compliance
• keep records of customer interaction
• protect client interests
• respond to enquiries

It also helps to know the following:

• maintain relations with local representatives
• promote responsible consumer behaviour
• advise on government policy compliance
• assess quality of services
• compile legal documents
• corporate law
• ensure law application
• fraud detection
• keep task records
• legal research
• liaise with local authorities
• prevent fraudulent activities
• provide legal advice
• report test findings
• use different communication channels