As a Debt Collector, you will need to master following:

• assess customers
• calculate debt costs
• secure sensitive customer's information

More generally, a debt collector is also versed in:

• communicate with customers
• create solutions to problems
• credit control processes
• debt classification
• debt collection techniques
• debt systems
• enforce customer's debt repayment
• facilitate official agreement
• have computer literacy
• keep task records
• maintain client debt records
• perform debt investigation
• pose questions referring to documents
• show diplomacy
• use communication techniques

It also helps to know the following:

• product comprehension
• civil process order
• consumer protection
• counsel clients
• law of obligation
• meet deadlines
• office software
• organisational structure
• present reports