As a Motor Vehicles Specialised Seller, you will need to master following:

• advise customers on financing options for vehicles
• advise customers on usage of vehicles
• advise on vehicle characteristics
• car controls
• carry out active selling
• carry out order intake
• carry out products preparation
• characteristics of products
• characteristics of services
• check vehicles for sale
• demonstrate products' features
• e-commerce systems
• examine merchandise
• guarantee customer satisfaction
• identify customer's needs
• issue sales invoices
• legal requirements for operating in the automotive retail sector
• maintain store cleanliness
• maintain vehicle delivery documentation
• monitor stock level
• operate cash register
• organise product display
• plan aftersales arrangements
• prevent shoplifting
• process refunds
• product comprehension
• provide customer guidance on product selection
• provide information on trade-in options
• sales argumentation
• sell vehicles
• stock shelves

More generally, a motor vehicles specialised seller is also versed in:

• advise customers on motor vehicles
• apply numeracy skills
• ensure compliance with legal requirements
• execute advertising for vehicles
• manage test drives
• new vehicles on the market
• organise storage facilities
• provide customer follow-up services
• types of vehicles
• use different communication channels

It also helps to know the following:

• negotiate sales contracts
• order vehicles
• attend vehicle auctions
• think proactively to secure sales