As a Railway Sales Agent, you will need to master following:

• communicate clearly with passengers
• communicate with customer service department
• have a high level of safety awareness
• identify customer's needs
• manage difficult clients
• process order forms with customer's information
• product range of railway companies
• sell train tickets
• update message displays

More generally, a railway sales agent is also versed in:

• adapt communication style according to recipient
• apply numeracy skills
• communicate with customers
• geographic areas
• handle petty cash
• persuade clients with alternatives
• react calmly in stressful situations
• use different communication channels

It also helps to know the following:

• follow ethical code of conduct in transport services
• interpret customer non-verbal communication
• provide high quality customer service
• achieve sales targets
• act reliably
• satisfy customers
• show confidence