As a Railway Passenger Service Agent, you will need to master following:

• collect customer data
• communicate with customer service department
• deliver a sales pitch
• guarantee customer satisfaction
• identify customer's needs
• implement sales strategies
• interpret customer non-verbal communication
• product range of railway companies
• provide high quality customer service
• provide information to passengers
• relay messages through radio and telephone systems
• tend to passenger belongings
• train routes

More generally, a railway passenger service agent is also versed in:

• deliver outstanding service
• implement marketing strategies
• listen actively
• maintain updated professional knowledge
• manage the customer experience
• meet picking standards
• react calmly in stressful situations
• represent the company
• think proactively
• write work-related reports

It also helps to know the following:

• work in a rail transport team
• act reliably
• have computer literacy
• perform services in a flexible manner
• persuade clients with alternatives
• show confidence
• speak different languages
• use microsoft office