As a Volunteer Mentor, you will need to master following:

• assist clients with personal development
• coach young people
• data protection
• demonstrate leadership in social service cases
• empower social service users
• empower young people
• facilitate teamwork between students
• validation of learning acquired through volunteering

More generally, a volunteer mentor is also versed in:

• advocate for others
• brief volunteers
• capacity building
• communication
• develop a coaching style
• give constructive feedback
• health and safety regulations
• listen actively
• maintain professional boundaries in social work
• mentor individuals
• observe confidentiality
• relate empathetically
• show intercultural awareness
• use communication techniques

It also helps to know the following:

• coaching techniques
• communicate with youth
• data analytics
• personal reflection techniques based on feedback
• sustainable development goals
• train employees
• types of digital badges