As a Waiter/Waitress, you will need to master following:

• advise guests on menus for special events
• arrange tables
• assist VIP guests
• assist customers
• attend to detail regarding food and beverages
• check dining room cleanliness
• food and beverages on the menu
• identify customer's needs
• maintain relationship with customers
• prepare alcoholic beverages
• prepare hot drinks
• prepare the restaurant for service
• present menus
• serve beverages
• serve food in table service
• serve wines
• supervise food quality
• take food and beverage orders from customers
• welcome restaurant guests
• work in a hospitality team

More generally, a waiter/waitress is also versed in:

• alcoholic beverage products
• assist clients with special needs
• clean surfaces
• comply with food safety and hygiene
• dietary regimes
• maintain customer service
• maintain personal hygiene standards
• measure customer feedback
• process payments
• take payments for bills

It also helps to know the following:

• decant wines
• educate customers on coffee varieties
• educate customers on tea varieties
• laws regulating serving alcoholic drinks
• local area tourism industry
• prepare flambeed dishes
• prepare service trolleys
• recommend wines
• sparkling wines
• use food cutting tools
• apply foreign languages in hospitality
• detect drug abuse
• dispose waste
• maintain incident reporting records
• process reservations