As a Travel Agent, you will need to master following:

• distribute local information materials
• ecotourism
• educate on sustainable tourism
• engage local communities in the management of natural protected areas
• geographical areas relevant to tourism
• identify customer's needs
• implement sales strategies
• maintain relationship with customers
• maintain relationship with suppliers
• manage conservation of natural and cultural heritage
• manage digital archives
• manage visitor flows in natural protected areas
• oversee all travel arrangements
• produce content for tourism brochures
• provide tourism related information
• self-service technologies in tourism
• sell tourist packages
• support community-based tourism
• support local tourism

More generally, a travel agent is also versed in:

• achieve sales targets
• advertise travel insurance
• apply foreign languages in tourism
• comply with food safety and hygiene
• develop inclusive communication material
• ensure the privacy of guests
• handle customer complaints
• handle financial transactions
• implement marketing strategies
• maintain customer records
• maintain customer service
• measure customer feedback
• present reports
• process booking
• process payments
• provide customised products
• quote prices
• upsell products
• use customer relationship management software

It also helps to know the following:

• follow ethical code of conduct in tourism
• improve customer traveling experiences with augmented reality
• manage time in tourism
• promote the use of sustainable transport
• promote virtual reality travelling experiences
• use e-tourism platforms
• work in a hospitality team
• augmented reality
• coordinate events
• execute email marketing
• manage database
• office software
• search databases
• social media management
• use communication techniques
• use global distribution system
• use microsoft office
• use presentation software
• use spreadsheets software
• virtual reality