As a Hospitality Establishment Receptionist, you will need to master following:

• deal with departures in accommodation
• explain features in accommodation venue
• handover the service area
• identify customer's needs
• implement sales strategies
• maintain relationship with customers
• provide tourism related information

More generally, a hospitality establishment receptionist is also versed in:

• assist clients with special needs
• comply with food safety and hygiene
• deal with arrivals in accommodation
• greet guests
• handle customer complaints
• handle financial transactions
• implement marketing strategies
• maintain customer records
• maintain customer service
• process booking

It also helps to know the following:

• distribute local information materials
• take room service orders
• tend to clients' personal items
• train reception staff
• assess cleanliness of areas
• carry out end of day accounts
• detect drug abuse
• ensure the privacy of guests
• maintain incident reporting records
• process reservations