As a Host/Hostess, you will need to master following:

• demonstrate intercultural competences in hospitality services
• distribute local information materials
• escort visitors to places of interest
• identify customer's needs
• inform tourist groups on logistical times
• maintain relationship with customers
• promote the use of sustainable transport
• provide tourism related information
• welcome tour groups

More generally, a host/hostess is also versed in:

• answer incoming calls
• assist clients with special needs
• communicate verbal instructions
• greet guests
• handle personal identifiable information
• maintain customer service
• manage tourist groups
• provide visitor information

It also helps to know the following:

• answer questions about the train transport service
• be friendly to passengers
• handle guest luggage
• apply foreign languages in tourism
• create solutions to problems
• handle customer complaints
• speak different languages