As a Quick Service Restaurant Team Leader, you will need to master following:

• ensure food quality
• monitor stock level
• supervise food quality
• work in a hospitality team

More generally, a quick service restaurant team leader is also versed in:

• comply with food safety and hygiene
• execute opening and closing procedures
• greet guests
• handle customer complaints
• maintain a safe, hygienic and secure working environment
• maintain customer service
• maintain personal hygiene standards
• manage medium term objectives
• manage staff
• plan medium to long term objectives
• process customer orders
• schedule shifts
• supervise crew
• supervise the work of staff on different shifts
• train employees
• upsell products

It also helps to know the following:

• educate customers on coffee varieties
• educate customers on tea varieties
• handle glassware