Call Centre Agent
Call Centre Agent
- Job popularity
Job Description
Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits..
Top 5 specific things you need to know
As a Call Centre Agent, you will need to master following:
Top 13 general things you need to know
More generally, a call centre agent is also versed in:
- adapt to changing situations
- communicate by telephone
- create solutions to problems
- credit card payments
- have computer literacy
- keep task records
- listen actively
- perform multiple tasks at the same time
- present reports
- process data
- show confidence
- speak different languages
- use customer relationship management software
Other things it helps to know to be an excellent call centre agent
It also helps to know the following:
- apply operations for an ITIL-based environment
- e-commerce systems
- e-procurement
- answer incoming calls
- communication principles
- educate on data confidentiality
- handle helpdesk problems
- perform data analysis
- perform escalation procedure
- prioritise requests
- provide ICT support
- provide customer follow-up services
- teamwork principles
- think proactively
Top employers for this job
Call Centre Agent (0-2 Yrs Exp.)
-
Prereqs Technology Pvt.Ltd
-
California
-
$250 - $800 / month
Full Time
Urgent
Private
- Keywords :
- Ui designer,
- developer
