As a Customer Experience Manager, you will need to master following:

• ensure information privacy
• identify stress points of customer interaction
• use e-tourism platforms

More generally, a customer experience manager is also versed in:

• analyse business objectives
• analyse data about clients
• comply with food safety and hygiene
• design customer experiences
• develop strategies for accessibility
• ensure cross-department cooperation
• handle customer complaints
• improve business processes
• maintain customer records
• maintain customer service
• manage the customer experience
• measure customer feedback
• monitor customer behaviour
• monitor work for special events
• plan medium to long term objectives
• provide improvement strategies

It also helps to know the following:

• demonstrate intercultural competences in hospitality services
• ecotourism
• educate on sustainable tourism
• engage local communities in the management of natural protected areas
• identify customer's needs
• implement sales strategies
• improve customer traveling experiences with augmented reality
• lead a team in hospitality service
• manage conservation of natural and cultural heritage
• measure sustainability of tourism activities
• promote virtual reality travelling experiences
• self-service technologies in tourism
• support community-based tourism
• support local tourism
• assist clients with special needs
• augmented reality
• conduct qualitative research
• conduct quantitative research
• customer segmentation
• detect drug abuse
• develop inclusive communication material
• greet guests
• implement marketing strategies
• maintain incident reporting records
• manage health and safety standards
• perform market research
• schedule shifts
• think analytically
• train employees
• virtual reality