As a Tour Operator Representative, you will need to master following:

• build a network of suppliers in tourism
• collect tourist information
• ecotourism
• educate on sustainable tourism
• engage local communities in the management of natural protected areas
• geographical areas relevant to tourism
• manage conservation of natural and cultural heritage
• manage visitor flows in natural protected areas
• provide performance feedback
• self-service technologies in tourism
• support community-based tourism
• support local tourism
• work in a hospitality team

More generally, a tour operator representative is also versed in:

• apply foreign languages in tourism
• assist clients with special needs
• communicate with customers
• create solutions to problems
• develop inclusive communication material
• devise special promotions
• handle customer complaints
• handle personal identifiable information
• maintain customer service
• make logistical arrangements
• manage health and safety standards
• measure customer feedback
• process booking
• provide customised products
• upsell products

It also helps to know the following:

• implement sales strategies
• improve customer traveling experiences with augmented reality
• prepare travel packages
• promote virtual reality travelling experiences
• use e-tourism platforms
• augmented reality
• ensure infrastructure accessibility
• implement marketing strategies
• maintain customer records
• manage the customer experience
• negotiate service with providers
• negotiate supplier arrangements
• virtual reality