As a Travel Agency Manager, you will need to master following:

• build a network of suppliers in tourism
• engage local communities in the management of natural protected areas
• geographical areas relevant to tourism
• identify customer's needs
• implement sales strategies
• maintain relationship with suppliers
• manage conservation of natural and cultural heritage
• manage visitor flows in natural protected areas
• oversee all travel arrangements
• prepare travel packages
• set up pricing strategies
• support community-based tourism
• support local tourism
• tourist resources of a destination for further development
• use e-tourism platforms

More generally, a travel agency manager is also versed in:

• apply strategic thinking
• comply with food safety and hygiene
• conduct search engine optimisation
• coordinate operational activities
• create annual marketing budget
• handle customer complaints
• implement marketing strategies
• implement strategic planning
• manage budgets
• manage staff
• maximise sales revenues
• measure customer feedback
• monitor financial accounts
• motivate staff to reach sales targets
• negotiate supplier arrangements
• perform market research
• plan digital marketing
• recruit employees
• seek innovation in current practices
• supervise crew
• use global distribution system

It also helps to know the following:

• ecotourism
• educate on sustainable tourism
• improve customer traveling experiences with augmented reality
• manage online content
• participate in tourism events
• promote the use of sustainable transport
• promote virtual reality travelling experiences
• self-service technologies in tourism
• augmented reality
• build business relationships
• develop inclusive communication material
• develop working procedures
• manage distribution channels
• perform services in a flexible manner
• train employees
• virtual reality