As a Motor Vehicle Aftersales Manager, you will need to master following:

• commercial law
• develop aftersale policies
• guarantee customer satisfaction
• manage aftersales processes to comply with business standards
• monitor after sales records
• negotiate sales contracts
• product comprehension
• supervise sales activities
• use mathematical tools for managing vehicles

More generally, a motor vehicle aftersales manager is also versed in:

• apply business acumen
• build business relationships
• consumer protection
• ensure compliance with warranty contracts
• manage staff
• perform customers’ needs analysis
• plan event marketing for promotional campaigns
• produce statistical financial records
• provide customer follow-up services
• show diplomacy

It also helps to know the following:

• car controls
• implement customer follow-up
• operate dealership management system
• parts pricing
• report accounts of the professional activity
• sales argumentation
• apply numeracy skills
• competition law
• employment law
• give instructions to staff
• meet deadlines
• new vehicles on the market
• show confidence
• teamwork principles
• think proactively to secure sales
• types of vehicles