As a Service Manager, you will need to master following:

• corporate social responsibility
• customer service
• develop business plans
• identify customer's needs
• product comprehension
• supervise the management of an establishment

More generally, a service manager is also versed in:

• communication principles
• create solutions to problems
• customer relationship management
• follow company standards
• manage staff
• plan health and safety procedures
• supervise work

It also helps to know the following:

• administer appointments
• advise on customs regulations
• analyse membership
• automotive diagnostic equipment
• car controls
• carry out inventory planning
• carry out repair of motorcycles
• carry out repair of vehicles
• check in guests
• collect customer data
• collect items for laundry service
• communicate with customer service department
• company policies
• complete membership administration
• contact customers
• coordinate membership work
• cosmetics
• data protection
• deal with pressure from unexpected circumstances
• deliver a sales pitch
• develop membership strategies
• develop recreation programmes
• develop revenue generation strategies
• diagnose problems with vehicles
• e-commerce systems
• guarantee customer satisfaction
• handle complaints
• implement sales strategies
• information confidentiality
• inspect dry cleaning materials
• interview people
• issue sales invoices
• keep stock records
• maintain relationship with customers
• maintain relationship with suppliers
• manage ICT project
• manage a small-to-medium business
• manage customer service
• manage inventory
• manage key performance indicators of call centres
• manage membership
• manage membership database
• manage recreational facility
• monitor daily work
• monitor stock level
• offer free samples of cosmetics
• organisational policies
• oversee guest laundry service
• oversee spa maintenance
• plan employees work in vehicle maintenance
• plan spa services
• produce sales reports
• promote cultural venue events
• promote recreation activities
• provide membership service
• read care labels
• recommend cosmetics to customers
• recruit members
• sales activities
• sales strategies
• schedule recreation facilities
• set hygiene standards
• spa products
• supervise sales activities
• teach customer service techniques
• types of spa
• visit manufacturers
• write leaflets
• accounting
• accounting techniques
• achieve sales targets
• adjust production schedule
• advertising techniques
• advise customers on usage of cosmetics
• advise on public relations
• analyse business processes
• analyse business requirements
• analyse call centre activities
• analyse consumer buying trends
• analyse customer service surveys
• analyse goal progress
• analyse staff capacity
• assess employees' capability levels
• assess the feasibility of implementing developments
• automotive engineering
• bookkeeping regulations
• build business relationships
• business analysis
• business management principles
• call quality assurance management
• call routing
• call-centre technologies
• cleaning industry health and safety measures
• collaborate in company's daily operations
• collaborate in the development of marketing strategies
• communicate with customers
• coordinate advertising campaigns
• coordinate events
• coordinate operational activities
• counselling methods
• create a financial plan
• create a work atmosphere of continuous improvement
• develop online sales business plan
• develop organisational policies
• develop professional network
• develop working procedures
• discharge employees
• disseminate internal communications
• employment law
• engine components
• ensure compliance with company regulations
• ensure equipment maintenance
• establish communication with foreign cultures
• establish daily priorities
• evaluate employees
• evaluate performance of organisational collaborators
• financial management
• fix meetings
• graphic design
• greet guests
• handle customer complaints
• identify new business opportunities
• implement marketing strategies
• inform customers of activity changes
• interpret automatic call distribution data
• keep records of customer interaction
• lead a team
• liaise with local authorities
• liaise with managers
• maintain customer service
• maintain professional administration
• make independent operating decisions
• make strategic business decisions
• manage a team
• manage accounts
• manage budgets
• manage cleaning activities
• manage contracts
• manage emergency evacuation plans
• manage health and safety standards
• manage logistics
• manage operational budgets
• manage payroll
• manage payroll reports
• manage profitability
• manage schedule of tasks
• manage supplies
• manage work
• manage workflow processes
• maximise sales revenues
• measure customer feedback
• meet picking standards
• monitor customer service
• monitor equipment condition
• office software
• order supplies
• oversee quality control
• perform business analysis
• perform customer management
• perform customers’ needs analysis
• perform market research
• perform risk analysis
• persuade clients with alternatives
• photography
• plan marketing campaigns
• plan medium to long term objectives
• present reports
• promote organisational communication
• provide cost benefit analysis reports
• provide information
• provide operational efficiency training to employees
• public relations
• quality standards
• quote prices
• recreation activities
• recruit employees
• report on overall management of a business
• represent the organisation
• respond to customers' inquiries
• salon management
• schedule shifts
• sell cosmetics
• sell products
• sell services
• sell tickets
• set organisational policies
• social media marketing techniques
• stimulate creative processes
• strive for company growth
• study sales levels of products
• subsidiary operations
• supervise daily information operations
• teach marketing principles
• telemarketing
• think analytically
• train employees
• types of vehicle engines
• use communication techniques
• use different communication channels
• use solvents
• write work-related reports