As a Client Relations Manager, you will need to master following:

• corporate social responsibility
• guarantee customer satisfaction
• identify customer's needs
• manage customer service
• product comprehension
• supervise the management of an establishment

More generally, a client relations manager is also versed in:

• advise on public relations
• analyse consumer buying trends
• build business relationships
• communicate with customers
• communication principles
• create solutions to problems
• develop professional network
• fix meetings
• follow company standards
• identify new business opportunities
• liaise with managers
• manage accounts
• manage staff
• maximise sales revenues
• perform customers’ needs analysis
• plan health and safety procedures
• public relations
• supervise work

It also helps to know the following:

• collect customer data
• communicate with customer service department
• contact customers
• customer service
• data protection
• deliver a sales pitch
• implement sales strategies
• sales strategies
• supervise sales activities
• teach customer service techniques
• achieve sales targets
• analyse business processes
• analyse business requirements
• analyse customer service surveys
• business management principles
• collaborate in the development of marketing strategies
• customer relationship management
• handle customer complaints
• implement marketing strategies
• keep records of customer interaction
• make strategic business decisions
• manage contracts
• measure customer feedback
• monitor customer service
• perform business analysis
• perform customer management
• perform market research
• plan marketing campaigns
• study sales levels of products
• train employees