As a Cloak Room Attendant, you will need to master following:

• allocate numbers to clients' belongings
• maintain cleanliness in the cloak room
• manage lost and found articles
• tend to clients' personal items

More generally, a cloak room attendant is also versed in:

• communicate with customers
• greet guests
• maintain customer service

It also helps to know the following:

• clean toilet facilities
• collect fees for cloak room service
• ensure hotel security
• oversee guest laundry service
• provide directions to guests
• provide information on facility's services
• restock toilet facilities' supplies
• restock towels
• assist clients with special needs
• assist guest departure
• fire safety regulations
• handle customer complaints
• handle linen in stock
• handle surveillance equipment
• maintain professional administration
• manage emergency evacuation plans
• sell snacks