Contact Centre Supervisor
Contact Centre Supervisor
- Job popularity
Job Description
Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks..
Top 2 specific things you need to know
As a Contact Centre Supervisor, you will need to master following:
Top 15 general things you need to know
More generally, a contact centre supervisor is also versed in:
- analyse staff capacity
- call quality assurance management
- create solutions to problems
- customer relationship management
- fix meetings
- follow company standards
- forecast workload
- liaise with managers
- manage staff
- motivate employees
- perform data analysis
- perform project management
- present reports
- supervise work
- train employees
Other things it helps to know to be an excellent contact centre supervisor
It also helps to know the following:
- contact customers
- customer service
- e-commerce systems
- measure call quality
- analyse customer service surveys
- coordinate operational activities
- create a work atmosphere of continuous improvement
- handle customer complaints
- handle helpdesk problems
- keep records of customer interaction
- manage resources
- measure customer feedback
- monitor customer service
- recruit employees
- respond to customers' inquiries
- teamwork principles
Top employers for this job
Contact Centre Supervisor (0-2 Yrs Exp.)
-
Prereqs Technology Pvt.Ltd
-
California
-
$250 - $800 / month
Full Time
Urgent
Private
- Keywords :
- Ui designer,
- developer
