As a Garage Manager, you will need to master following:

• advise on customs regulations
• car controls
• corporate social responsibility
• customer service
• diagnose problems with vehicles
• guarantee customer satisfaction
• identify customer's needs
• maintain relationship with customers
• maintain relationship with suppliers
• plan employees work in vehicle maintenance
• product comprehension
• supervise the management of an establishment
• visit manufacturers

More generally, a garage manager is also versed in:

• communication principles
• create solutions to problems
• customer relationship management
• disseminate internal communications
• financial management
• follow company standards
• liaise with managers
• manage staff
• plan health and safety procedures
• promote organisational communication
• provide operational efficiency training to employees
• supervise work
• use different communication channels

It also helps to know the following:

• automotive diagnostic equipment
• carry out inventory planning
• carry out repair of motorcycles
• carry out repair of vehicles
• implement sales strategies
• monitor daily work
• achieve sales targets
• automotive engineering
• employment law
• engine components
• monitor equipment condition
• quote prices
• types of vehicle engines