As a Laundry And Dry Cleaning Manager, you will need to master following:

• corporate social responsibility
• customer service
• identify customer's needs
• maintain relationship with customers
• oversee guest laundry service
• product comprehension
• supervise the management of an establishment

More generally, a laundry and dry cleaning manager is also versed in:

• adjust production schedule
• analyse goal progress
• collaborate in company's daily operations
• communication principles
• create solutions to problems
• customer relationship management
• ensure equipment maintenance
• evaluate employees
• follow company standards
• handle customer complaints
• maintain customer service
• manage budgets
• manage health and safety standards
• manage staff
• manage work
• monitor customer service
• plan health and safety procedures
• quality standards
• schedule shifts
• supervise work

It also helps to know the following:

• collect items for laundry service
• inspect dry cleaning materials
• manage inventory
• organisational policies
• read care labels
• cleaning industry health and safety measures
• discharge employees
• fix meetings
• implement marketing strategies
• liaise with managers
• manage a team
• manage payroll reports
• manage profitability
• manage workflow processes
• order supplies
• oversee quality control
• train employees
• use solvents