As a Spa Manager, you will need to master following:

• company policies
• corporate social responsibility
• customer service
• develop recreation programmes
• develop revenue generation strategies
• guarantee customer satisfaction
• identify customer's needs
• manage customer service
• manage recreational facility
• oversee spa maintenance
• plan spa services
• produce sales reports
• product comprehension
• promote recreation activities
• schedule recreation facilities
• spa products
• supervise the management of an establishment
• types of spa

More generally, a spa manager is also versed in:

• analyse goal progress
• communication principles
• create solutions to problems
• customer relationship management
• discharge employees
• ensure infrastructure accessibility
• establish daily priorities
• follow company standards
• handle customer complaints
• inform customers of activity changes
• lead a team
• liaise with local authorities
• liaise with managers
• manage health and safety standards
• manage logistics
• manage operational budgets
• manage staff
• manage supplies
• meet picking standards
• plan health and safety procedures
• recreation activities
• recruit employees
• represent the organisation
• respond to customers' inquiries
• schedule shifts
• set organisational policies
• supervise daily information operations
• supervise work
• train employees

It also helps to know the following:

• administer appointments
• check in guests
• interview people
• manage inventory
• promote cultural venue events
• accounting
• advertising techniques
• assess employees' capability levels
• bookkeeping regulations
• coordinate advertising campaigns
• coordinate events
• counselling methods
• create a financial plan
• evaluate employees
• fix meetings
• implement marketing strategies
• manage budgets
• manage payroll
• manage profitability
• manage workflow processes
• measure customer feedback
• order supplies
• sell products
• sell services
• sell tickets